Nest Hub Gen 2 Flashing Screen

[Litboy]

So I just went to tell my nest hub to set an alarm and realised it wasn't responding. At first I thought maybe the powerboard had lost power but everything else connected to it is working fine. I unplugged the power from the hub and when I plugged it back in, it started flashing a white screen every couple of seconds. It now won't do anything else. I've tried doing a factory reset but that only makes the screen a solid white and I still can't do anything. Nothing shows up on the screen. I've only had my hub for 1 month exactly and it was working fine before I left for work this morning. I'm so frustrated and dissapointed. If I don't find a fix by tomorrow afternoon I'll be getting a refund and I'll make sure to never purchase another google product again.

[MplsCustomer]

@Litboy

If you've already done a factory reset and that hasn't resolved it, you could try contacting Support (https://support.google.com/googlenest/gethelp) about a replacement.

[Azarco]

Hey Litboy, 

That certainly hasn't been easy for you — let me help you with that.

A few questions: did you unplug the device or was there a power outage shortly before you discovered the issue? Aside from the white screen, are you seeing any G logo when it's starting up? 

Thanks for helping, MplsCustomer!

Looking forward to your response.

Best,
Alex

[Princesss]

Hey everyone,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Muddi]

Hey Litboy,

Just bumping in to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi