Nest Hub Max linked to another account

[troyharris1206]

I have a Google Nest Hub Max which was connected to my account. The power went out one day and the hub disconnected from my account (was asking me to set it up again and wasn’t showing up in my home anymore). I tried to reconnect it but it keeps saying that it is linked to another account. I have tried factory resetting it multiple times, checking other Google accounts to see if it is linked to any of them. I now don’t know what to do and the device is essentially useless. 

[Alex_S]

Hi troyharris1206,

I know how it feels when something isn’t working the way it should. Let’s further check on it.

You mentioned that you tried checking other Google Accounts — are you referring to your household members in the Google Home app? If not, check your members’ account if Google Nest Hub Max is listed from their Google Home app, and ask them to remove it: tap on the display > Settings > Remove device > Remove. 

Once removed, try to set it up again. If you got the same message, do these steps:

1. Attempt to set up the Nest Hub Max again.
2. If the same message appears, try to:
   • Force close the Google Home app , but don’t tap Exit setup.
   • Reopen the Google Home app > scroll down to the bottom of the Home page.
   • Check if your Google Nest Hub Max is listed under Other Cast Devices or Local Devices. 
   • If found, choose the device, assign it to a room, and link it to the account.
3. Unplug the device.
4. Wait for at least 48 hours.
5. Factory reset the device > attempt to set up the device again.

Let me know how it goes.

Regards,
Alex

[Muddi]

Hi there,

It's us again. I want to make sure you're all good — how did the steps go?
 

Cheers,

Muddi

[Muddi]

Hey troyharris1206,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[troyharris1206]

I have tried these steps, but I am still experiencing the same issue. I have made sure that it isn’t linked to any other google accounts that it could’ve been linked to and couldn’t find anything. What else can I try? 

[Muddi]

Hi there,

Thanks for trying. Please fill out this form with all the needed information. I’ll keep an eye out for your response, so please let me know once you’ve filled it out. 
 

Cheers,

Muddi

[LovelyM]

Hey troyharris1206,

Did you happen to get that form filled out? Let me know if you have questions about it.

Best,
Lovely

[LovelyM]

Hello there troyharris1206, 

We haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.

Kind regards,
Lovely

[LovelyM]

Hi troyharris1206, 

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Many thanks,
Lovely