09-05-2023 03:36 PM
Hello, within the last week my Nest Hub (2nd Gen) display has changed to show about 7/8 of the screen black, or very dark. Some of the screen can still be barely seen under the blackness and appears to be responsive to touch...though it's hard to say to what extent. Voice activity seems to be working. I'm using the power supply and cable that shipped with the Nest Hub. I have unplugged the hub (waiting about 30 seconds before plugging back in) and allowed it to reboot more than 11 times with no change. I tried a reset holding the volume up and down buttons, but also no change, accept now it seems to want some type of user input as the screen no longer moves when swiped. Not sure if there is anything else I can try but would appreciate any suggestions.
09-09-2023 09:37 AM
Hi Xorb,
I’m sorry to hear about what happened to your Google Nest Hub 2nd gen’s display screen. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.
Regards,
Alex
09-10-2023 05:10 PM
Form has been filled out, as requested.
09-12-2023 05:20 AM
Hi there,
We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Let me know if I can help you with anything else.
Best,
Alex