Nest Hub Wi-Fi

[Lillystar141]

I have tried to connect my Nest hub to several Wi-Fi networks when trying to set it up but it won’t let me. Is there any way to connect it to a mobile hotspot or another alternative option. Maybe bypassing the Wi-Fi at set up? 

[Azarco]

Hey there,

Thanks for the assistance, MikeClark!

Lillystar141, a few questions: was it connected before to a different network? Are you getting any message when connecting it to your Wi-Fi? Also, do you have a private home router? Give these steps a try:

• Make sure your devices are within 15-20 feet of your router.
• Reboot your router and devices to refresh your connection. 
• Toggle the Wi-Fi off/on in your phone settings.
• Uninstall and reinstall your Google Home app.
• Check router settings. (AP isolation must be disabled and UPnP must be enabled). 
• If you're using an iOS, turn on Local network access for the Google Home app. Here's how: Privacy > Local Network > Google Home app.

Hope the steps help!

Best,

Alex

[Azarco]

Hello Lillystar141,

Checking back in to see if the troubleshooting shared above helps. Let us know by updating this thread and the Community will be happy to lend a hand.

Thanks,

Alex

[Azarco]

Hi there,

We want to ensure you are good to go, and everything is working properly. Please let us know if you are still having trouble, as we will be locking the thread in 24 hours due to inactivity. 

Regards,
Alex