cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

Nest Hub functionality

bottino2
Community Member

Tuesday

I am experiencing functionality issues with my Nest Hub (2nd generation). The screen is completely black, which prevents me from using any of the device’s features

0 Kudos
1 REPLY 1

tajennifer
Community Specialist
Community Specialist

yesterday

Hi bottino2,

 

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Google Nest Hub (2nd generation), which is getting the screen completely black. I understand how difficult it can be when things don't work as expected. But don't worry; help is here.

I need to ask for some information to provide the best solution.

  • When did the behavior start?
  • Was the device dropped or knocked over?
  • Is the display's assistant working?
  • Have you tried any troubleshooting steps to solve the situation?
  • What's the Fuchsia version of your display?

Please keep me posted.

 

Best regards,

Jenny

0 Kudos