09-24-2022 08:50 AM
New Hub 2.0 and it just cycles through the top main menu options. I’ve tried to use my own photos, the art gallery, and clock, and none of them work to display on the hub. Have cycled power and reset factory settings multiple times with no success. Thinking of returning this POS because photo frame is the reason I bought this!
09-27-2022 11:05 PM
Thanks for reaching out. I understand the feeling when you're having issues with your Google Nest Hub (2nd gen). A few questions: when did the issue start? Is it a personal or shared photo? Does your Nest Hub (2nd gen) display your photo when you ask it to? To help us get a better picture of what's happening, do you mind sharing a video?
Looking forward to your response.
09-28-2022 11:49 AM
Disregard. It happened from Day 1. I have up and exchanged the unit and the new Hub works as it should. FYI - I have a ticket in and Google Support was supposed to exchange my unit and they never did. I went back to the retailer.
09-28-2022 11:17 PM
Thanks for the information. Sorry to hear about your experience - we'll check the case and forward it to the team as feedback. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else.
10-03-2022 11:23 AM
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.