Hello, i have a nest hub v1 for over 2 years. Since this week lines and weird artifacts are showing on the screen. Stripes and a halo kind of picture. By looking on the internet i found it might be burn in and i followed some instructions of resetting the device. Which i did but to no improvement so nothing is solved, obviously the device is out of warranty 😔 . So i question is that is this e-waste of is this solvable or repairable? What should i do with this device? I have 3 nest hubs and 2 mini in the house atm, i hope the rest stays working.
Thanks for posting and I'm sorry to hear about what happened to your device.
A few questions: when did the issue on your Google Nest Hub's screen start? Was the display dropped or knocked over? Is the device still working?
Please provide us with a photo of the display of your Google Nest Hub. Also, give me your device's Cast firmware version so we can look into this further.
Looking forward to your response.
Thanks for the information. This looks like an issue with the screen itself. Unfortunately, we will not be able to replace your device since it's out of warranty based on the information that you've provided. To know more about Google's limited warranty, please visit this link.
it is rather disappointing that such a device is clearly e-waste after 3 years, it is the sign of the time we live in. Where i grew up to repair anything that is broke and we could, but these days all is glued or with plastic clips that brake of when you try to access the internals. And to me it is clear that things are not so well tested as we all did in the past.