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Nest Hub stuck on g screen during loading, factory reset didn't work either

Community Member

Hi, I got a nest hub for a birthday and it doesn't load. I tried doing the factory reset and but I am still stuck on the g screen during reboot. I'm using the original power cord. Model number is H1A 94022AA1RL3X. Thanks for your help.


Community Member

Talked to customer service. Unit was not within the warranty window so I was advised to recycle the unit.

Community Specialist
Community Specialist

Hi tchandavong,


We know that this isn't the answer you're looking for and we hope we can make it up to you in the future. That said, we won't be able to proceed with its replacement. You can check this link for our replacement policy:


Let us know if you have other questions as I'll be locking the thread after 24 hours.