Nest Hub wakes me up with lights every night in the middle of the night.

[Aphex242]

Several previous threads on this have no solutions that work. I have tried other proposed solutions to no avail. Here are some of my settings:

ultrasound sensing is off.

night mode is on

i did just try setting downtime - will report back.

low light activation is set to dark.

during low light, screen is set to turn off.

minimum brightness is set to dark.

Please help. I’m so frustrated by this. Saying “turn off screen” fixes it, but this happens literally every night. I’m too tired to note the time. Looking at myactivity.Google.com I can see it happens randomly between about 2:30 am and 7 am. It’s driving me nuts honestly. It’s almost every day. Last night my activity logs show “used digital well being” at 3:10, and then my command to shut off the screen at 3:14. I was asleep at the time, I have no idea why digital well-being is showing up in the log at that time, and wonder if it’s somehow related.

Did anyone ever solve this? Do I just need to get rid of my nest hub to get better sleep? I’m in the preview program for firmware, but this has been happening for months.

[Princesss]

Hi Aphex242,

Thanks for reaching out.

We're sorry to hear about this experience. Based on what you meantioned, it looks like there are active routines set to your Google Nest Hub. Can you tell us if there are other accounts linked to your Google Nest Hub?

Best,

Princess

[Aphex242]

Not that I'm aware of. How would I even check that? Thank you for helping. In the meantime I've turned the brightness all the way to zero, but it's still happening, it's just so dim it rarely if ever wakes me up now.

[Aphex242]

Actually I found where it would be shown. Under linked accounts it only shows my account. No others.

[Aphex242]

Although this is odd - in the app, when I click on linked accounts, as I said I only see mine, but then the back arrow in the upper left doesn't work. I have to actually swipe to go back using android's "back".

[Muddi]

Hey Aphex242,

We appreciate all your efforts. Could you check if a quick gesture is enabled on your device. Follow the steps below to know-how:

1. Open the Google Home app.
2. Tap the Nest Hub (2nd gen) > Settings > Gestures.
3. Turn Quick Gestures on or off .

Keep us posted.

Cheers,

Muddi

[Aphex242]

I don't believe mine is second gen. I have no gestures menu in my settings.

[Muddi]

Hey Aphex242,

I see. Could you send a photo of your device so we can double check if you have a Nest Hub 1st or 2nd gen.

Cheers,

Muddi

[Aphex242]

I can confirm it's gen 1. It has the thin dark bezel on the outside.

[Princesss]

Hi Aphex242,

Thanks for the additional info. Can you confirm if you have already adjusted the brightness on the display itself? Simply swipe the bottom of your Google Nest display, and you will see there an option to adjust its brightness. Make sure that the ambient mode is turned off noticing the sun without the letter "A" inside the sun icon.

Let me know how it goes.

Best,

Princess

[Aphex242]

Yes, this is an unexpected jump in brightness in the middle of the night that happens randomly.  It is not triggered by any kind of light in the room.  As I said, there's generally a "used digital wellbeing" event that happens right before my request to turn the screen off, and I have no idea what's generating that event or what it means precisely.  There's something going on, but I don't believe it's anything mechanical.  There's some weird software thing happening, I just don't know what.

I have tried my device with ambient mode on and off.  Why would ambient mode cause this?

[Princesss]

Hi Aphex242,

Thanks for clarifying. Could you please provide the cast firmware version of your Google Nest Hub? 

To check which firmware version you're on, follow these steps:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Best,

Princess

[Aphex242]

Sure.  Cast firmware is 1.63.324740.

System firmware is 8.20220713.2.194056.

I should also add (because I apparently didn't) that this problem has been occurring for more than a calendar year.  I believe it started last fall sometime.

[Princesss]

Hello there,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Aphex242]

Just did.  I got busy the past couple of days, including accidentally washing my phone in the washing machine.  It's been a rough few days.  lol 🙂

[Muddi]

Hi Aphex242,

Oh know! I hope that your phone is still working. By the way, we got your form and have sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. 
 

Cheers,

Muddi

[Aphex242]

Thanks, and no, I murdered it.  A young, healthy Pixel 7 Pro.  It actually still works - the touchscreen was wonky at first but settled down.  But the mic is toast I think, and the cameras are all fogged.  It's actually remarkable it still functions.  It was a regular wash in a side loader complete with warm water in both cycles.  lol

Fortunately I bought Preferred Care for the first time when I got it.  So I have a replacement on the way already.  Thanks for asking!  I'll keep my eyes peeled on my email.  Appreciate the help.

[Muddi]

Hey Aphex242,

Lucky that your device is covered with Preferred Care. Moving forward, I'll go ahead close the thread now and let's continue via email.

Cheers,

Muddi

[Muddi]

Hey Aphex242,

Have you had the chance to fill out the form?

Cheers,

Muddi

[Aphex242]

Just did.  I got busy the past couple of days, including accidentally washing my phone in the washing machine.  It's been a rough few days.  lol 🙂

Thanks for your patience and the reminder.