Nest Mini 2nd Gen wont connect to my wifi

[Jnmora93]

My nest won't connect to my wifi, i get to the last step and it says "cannot communicate to nest mini"

[paresh]

I am facing the same problem 

[Jnmora93]

Where you able to figure it out?

[GarrettDS]

Hey there, 

So sorry for the late response here, but I wanted to hop in here to make sure we addressed your issue. I'm sorry to hear about the troubles you're having with your device connecting to the wifi and I understand how it would be frustrating, but I'm happy to help. 

I was able to find out that we currently are aware an a known issue around the Nest Mini and this problem that they are having. While we don't have a fix at this time, we will continue to provide anything current on this situation as we find out. 

Please let us know if you have any further questions. 

Best regards, 

Garrett DS

[frances]

Hi All, 

Thanks for reaching out. Sorry for the delay, I appreciate your patience. I would be more than happy to help get your device running and connected. First, I have some questions to allow our team to get a better understanding of this situation.

• How long did the device work before encountering connectivity issues?

• How did you discover that it was having connectivity issues? 

• Did the device give an audible error like:

  • “I can't reach the internet right now. Check your modem or router connection and try again.

  • “I can't connect to the Wi-Fi network. You might want to check the connection settings in the Google Home app”

  • Something else? (Please note the error message, or how the issue was discovered)

• What is the Firmware version for these speakers?

  • Firmware version can be found by following instructions here

• What is your WiFi setup? (single router or multiple access points - how many?)

• What is the location of the affected speaker in relation to the WiFi Access Points/Routers? 

• Did your change WiFi setup recently?

  • If so, was it was working fine before? What did you swap your original WiFi device or provider to? 
     

Lastly, if you could send in feedback regarding this situation, I would appreciate it. 

I look forward to your response, thanks for your patience!

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking to see if you were able to see my response above. I look forward to your reply back, we're here to help!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.