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Nest Mini keeps saying log in to google home app

Maggie16
Community Member

2 weeks ago

Hi, it is 14 Nov 2025. I have read the suggestions on old threads, and I have performed each one.  Factory reset. Unplug and plug in both the router and the Nest. Even made a new google home on the app. Yes, I moved, and after a factory reset, it worked for a while, but was never recognizable on Bluetooth settings. The only way to play my spotify playlists on it was to tell it to play what my phone was playing. This is bizarre, and since this is a frequent topic of concern, purchasing another of the nests doesn't seem to make any sense. How can this be solved? 

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3 REPLIES 3

Maggie16
Community Member

2 weeks ago

The one suggestion I had not tried was to delete the google home app and reinstall it. Again, it is not able to detect the Nest Mini. 

 

 

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Jaanpehehaanho
Community Member

a week ago

i have the same issue. have several home mini, gen 1 and gen 2. there is one specific gen2 that has this issue. 
throws and error on install and then works for some hours after which it fails by responding at any prompt with 'please login to google home app'

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kcruzgonzalez
Community Specialist
Community Specialist

a week ago

Hello @Maggie16,

 

Thank you for posting in the community. I understand you are having an issue where your Nest Mini keeps repeatedly asking you to "log in to the Google Home app," despite working for a while after you moved and performed a factory reset. I acknowledge that you have already completed extensive troubleshooting. Let me help you with this.

We need to address the two core problems simultaneously: the login prompt (account) and the Bluetooth failure (device state).

Step 1: Check and Re-link Voice Match and Personal Results

The "log in" prompt often means the Nest Mini has recognized your voice but failed to authenticate your account for personal results (like Spotify playlists), which is tied to Voice Match.

  • Re-enable Voice Match: Even if it's set up, remove and re-add your Voice Match.
    • Open the Google Home app—tap your profile picture—Assistant settings—Hey Google & Voice Match.
    • Find the device and ensure your voice model is recognized. If in doubt, retrain your voice.
  • Verify Personal Results:
    • In the Google Home app, select your Nest Mini—Settings (gear icon)—Recognition & Sharing.
    • Ensure Personal Results is toggled on.

Step 2: Check Bluetooth Pairing and Status

The inability to see the Nest Mini in Bluetooth settings is unusual for a factory-reset device.

  • Forget Device on Phone: On your phone, go into your device's main Bluetooth settings and manually "Forget" or "Unpair" the Nest Mini if it shows up at all (even by an old name).
  • Make Discoverable: Tell the Nest Mini, "Hey Google, pair Bluetooth." This should put the device into discovery mode, making it temporarily visible for pairing. Check your phone's Bluetooth settings immediately after this command to see if it appears.

Please try Step 1 (especially retraining Voice Match) and Step 2 (forcing Bluetooth pairing).

Could you also confirm what color the lights on the top of the Nest Mini display are when you say the "Hey Google" wake word? This might indicate a hardware status.

 

Regards,

Kevin

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