Nest Mini responding but cannot execute request

[targyll]

Hello,

I have been using several Google speakers for two years or more.

Since some time, one of them (Nest Mini) is not behaving properly.

When I ask something, the device replies positively but then nothing happens.
(e.g.: "Okay, I play Metallica on Spotify", "Okay, I play xxxxx on TuneIn", ...).
Sometimes, I get the ad on TuneIn after quite a lot of time, but nothing after it.

To be clear : I am quite at ease with computers and configuring devices.
Here is what I tried prior to writing this post:
- Rebooting the device (several times, it sometimes works after that... but I don't think that thing is supposed to reboot every morning)
- Restarting the whole network / Updating the router, ...
- I checked the wifi signal: it is ok. The device is connected on 2,4Ghz (I know it is better for connected devices).
- Factory reset
- ...

Before the factory reset, the device did not respond well. When I asked something, two other devices in the opposite room reacted and started playing music. I checked the voice sensitivity, it was well set up. Voice match is active too. This issue seems to be better since factory reset.

There are no issues with my other devices, so I can deduce the problem does not come from my router or so.
I am thinking of some sort of software problem... or even a defective component?

Any ideas?

[Juni]

Hi targyll,

Thanks for posting and being a step ahead of us. I’m glad that you are getting better results after the factory data reset. Observe your Google Nest Mini for a couple more days and let me know if you still need further help.

Thanks,

Juni

[targyll]

Thanks for your answer.
Unfortunately, the same problems still happen.
The speaker responds positively to my vocal query (so I know it is connected to the Internet) but fails to play the music.
This happens with no distinction regarding language : my app is configured to understand English and French.
I must add that I did not change anything on my network configuration before the issue first occurred (and as it does not affect the other devices in my home, it has nothing to do with network filters or so).
I also add again that other devices in another room sometimes react to my queries, even if the one not behaving properly is set up as the main speaker and that voice recognition is set to max (the other are reduced).

The only thing that does the trick is to reboot the device, and then it works. But you can agree that a daily reboot is not the way it is supposed to work...

[Juni]

Hi targyll,

Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done? Could you also help us with the firmware version of your Nest Mini?  See the steps below on how to get it. 

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Thanks,

Juni

[Princesss]

Hi targyll,

Chiming in-- have you had the chance to fill out the form posted above?

Best,

Princess

[targyll]

Sorry, I have been busy these last few days.

Here are the data:

System firmware: 348702
Cast firmware: 1.56.348702

[Dan_A]

Hey there targyll,

Appreciate the information. I know that you’ve done most of the troubleshooting steps already but it would help us a lot if we could isolate this further. Could you try the steps below:

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Also, if possible, could you use a different phone, set up the Nest Mini and see if the issue persists?

Let me know how it goes.

Kind regards,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hi targyll,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[targyll]

Sorry for the delay.

I tried the trick with a hotspot, but it didn't help.
I expected that because if it had anything to do with my router config (which I did not modify) some other devices should also be affected. We can also rule out a weak signal strength : I measured the wifi signal near the device with "WiFi Analyzer" app and it was good.

This morning, I had other issues:
1) I was in the room and heard little cracks every 5-10 seconds. It was coming out of the speaker. I rebooted the device.

2) Some minutes later, a song was playing on Spotify and it suddenly stopped.
I tried to relaunch the song from the Spotify app on my phone and it did not work. Then I noticed that the song WAS actually playing on Spotify, the connexion to the Nest mini was active but no sound was coming out of the speaker.
Then I tried casting audio via YouTube Music and it worked well. I even modified the settings in Google Home and chose YouTube Music as default audio app.
Back to Sotify: same issue again (casting from the phone or via voice prompt).

Is there any possibility that some hardware components have become faulty?

[Princesss]

Hi targyll,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi targyll,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hi targyll,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[targyll]

Thank you for all your replies.
I have been waiting for a few days to test it, but it seems to be working now.
Nothing has changed on my router (no update either), and the device firmware is still the same. I cannot understand what the problem was...

[Princesss]

Hi targyll,

Thanks for updating us. It looks like there's a little hiccup that caused it to happen but I'm glad that everything is working good now.

Since this has been resolved, we'll consider this complete and will lock the thread now. Feel free to start a new one if you need assistance with your Google Nest speakers and the Community would gladly lend a hand.

Best,

Princess