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Nest Mini says device removed by my email constantly.

Ccwhatley202
Community Member

I got my Google nest mini awhile ago and it worked well but over the past few months it keeps disconnecting from my phone and says “device removed” and it says my email removed it from my home how do I stop it from doing this

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5 REPLIES 5

Azarco
Community Specialist
Community Specialist

Hello Ccwhatley202,

 

A few questions: how frequently the device unlinks (Example: daily, weekly, etc.). When did it start happening? Are you experiencing Wi-Fi connection issues with your other devices at home? 


Could you try resetting your Google Nest Mini to see if you'll get the same result?

 

We'll be waiting for your update.

 

Best,
Alex

It would happed randomly sometimes it would stay connected for days sometimes it would disconnect multiple times a day. It started happening around a year and a half ago. And I’ve tried resetting I’ve tried a full factory reset even deleted the home and reinstalled but it kept happening.

Muddi
Community Specialist
Community Specialist

Hey Ccwhatley202,

 

Chiming in, have you tried using a different account to see if your device will have the same behavior? Also, did you enable 2-way versification or enroll your account in Advance Protection Program?

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hello there,

 

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hi Ccwhatley202,

 

Just bumping this up to make sure that you've seen our responses.  I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi