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Nest Mini unable to connect to cloud

Koray
Community Member

Hi there,

I have a very annoying issue with a Google Nest mini I just bought: I cannot change its name nor go into the accessibility settings, the Google Home app keeps saying « unable to connect to Cloud please try again later »

Therefore I cannot pair two Nest Minis to make stereo mode, nor can I access any settings.

The weird thing is that this issue is only with this one. I bought two nest minis at the same time and the other works just fine, everything is accessible. I even went back to the store to exchange it but still I have the same problem…

Here a Screenshot of the app (Sorry it’s in french but it says « unable to connect to Cloud »)

2B31EF44-54DC-423E-9080-80B59D13B421.jpeg

8 REPLIES 8

Koray
Community Member

So nobody can help me? The issue is still here…

GarrettDS
Community Specialist
Community Specialist

Hey there, 

I'm so sorry to hear about the issues that you're having with your Nest Mini, I'm sure it's frustrating but I'm happy to see how I can help. 

 

I was able to find a workaround for this here:

nest-problem-connecting-cloud

 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

Koray
Community Member

Well the thing is I don’t have a Nest Wifi so I don’t know how I can do all of these steps…

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Apologies, I did not realize that they were specific for a Nest wifi, but these steps can also be recreated using your own wifi router. Would you mind trying these steps with your wifi router as well?

 

I look forward to your response. 

Best regards, 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

Koray
Community Member

Hey sorry i did not try since I kinda managed to link the not quite working nest mini to another one in the room to make a stereo room. So I didn’t want to mess up everything 😅

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to hop in here to see if we still needed help on this. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS