Nest Mini v1 won't activate, even after factory reset

[agweber]

There have been other similar threads, but they're all closed so I can't respond to them. I have many of these nest mini speakers that have been awesome. However, one that's been offline for many a month will not finish speaker setup to get it onto the wi-fi. I've tried a factory reset (tiny very well hidden button on the back that you have to hold in for 10-15 seconds), but it still brings me to a device must be activated page in the Google Home app. I've also tried updating the home app, thinking maybe there was a bug that's been fixed, but that didn't work either. Any help would be appreciated.

I only have the one android phone to test from. Other hits on this site mentioned initializing from a different device, but I only have my Pixel phone and a PC.

[Anthma]

Man, I am having the same issue! Like, why do we have to go to this page that doesn't give us the extra steps? 🫤

[Princesss]

Hi everyone, 

Thanks for reaching out.

We apologize if this thread was closed sooner than you would have liked. As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Regarding this, we'd like to get your device's cast firmware version so we can forward this to the team. Lastly, here's the official post of the Community related to this thread.

Best,

Princess

[agweber]

Feels like I'm going in circles. I've visited that help page numerous times, which sends me back here. Only now did I realize that I could then start up a chat with support. They ran me through some of the same debugging steps, including asking if I could try setting up the device from a different phone, which I could not.

There is a serial number on the back of the device that's *INCREDIBLY* hard to read, but with a lot of light and careful focus and zoom on my camera I was able to read it that way. Curiously, the serial on this device doesn't follow the standard 14 alphanumeric pattern as the other units that I have that are still working, which I confirmed I had correctly read by looking through my Google Store order history. I wonder if that's common in other people's cases of malfunctioning units.

I'm not sure about how one acquires the firmware version of the device if we can't communicate with it.

Support is replacing the defunct unit.

[Princesss]

Hi agweber,

Thanks for responding. By any chance, do you still have with you the case ID of that interaction?

Best,

Princess

[agweber]

8-3195000032499

[Princesss]

Hi agweber,

Thanks for the info. I've seen that you were assisted via email and offered a replacement for your Google Nest Mini. Have you already ordered it?

Best,

Princess

[Princesss]

Hi agweber,

Chiming in to see if you still need help with this. Let us know if you have additional questions, otherwise we'll be locking the thread.

Best,

Princess

[Muddi]

Hey agweber,

Just bumping in to make sure that you've seen our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[agweber]

Yes, I have received the replacement after talking to support about the issue. That solves the issue for me, hopefully the information about the mismatched serial might help out others in the future that run into this same issue since it's very apparent this issue isn't a one off.

[Muddi]

Hey agweber,

Happy to hear that you got your replacement. It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers,

Muddi

[Muddi]

Hey agweber,

I haven’t heard back, so I’ll be locking the thread in 24 hours. Thanks for posting! 

Cheers,

Muddi

[Brian314]

I have the same issue. I have rezet mini 20 times, rebooted network, everything. Final config always fails for mini. Other mini worked fine. Thanks

[Princesss]

Hi Brian314,

Thanks for trying some steps. Could you still remember when and where did you purchase your Google Nest Mini?

Best,

Princess

[Princesss]

Hi Brian314,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Yaboi]

So... Contacting support to get a replacement is the solution to this issue?

[agweber]

Yeah. Just got on with chat support and explained the situation. They checked that I ran through all the same debugging techniques and didn't have anything further so they simply replaced the faulty device.

[Princesss]

Hi everyone,

Thanks for visiting the Community.

Did everyone here already contacted our support number? If you are still experiencing the same thing, please feel free to respond to this thread and the community would gladly help.

Best,

Princess

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess