Nest Mini will not activate.

[Godrik]

My existing Nest Mini will not activate after moving to new apartment.

I had it in a box for a couple of months and decided to set it up in my bedroom.

First, I simply opened the Google home app to set it up again but it said I had to activate it first.

I did a factory reset and then I got a notification on my Pixel 3a prompting me to set it up. But whenever I run through the set up process through the Google home app, the nest Mini is greyed out saying it needs to be activated.

I've given up after 5 factory resets, it says it needs to be activated first.

Not sure what else to do here.

Update: I cannot find the Google utility app in the playstore, and I don't seem to be able to sideload it via APK.

I also do not have a second phone or anything of the sort to attempt the setup from another device.

[MicrosoftPower]

I also have the same problem with the Pixel 6... Very obnoxious 

[Godrik · Accepted solution]

To anyone stumbling across this thread with the same issue: I spent about an hour yesterday chatting with Google support. The official answer is that it cannot be fixed. The only solution is to get a new speaker. If you are still under warranty you should be eligible for a replacement. If not, the only solution is to purchase a new speaker.

[Princesss]

Hi everyone, 

Thanks for reaching out.

Thanks for posting in the Community.

Apologies for the inconvenience that this has caused you. Here's the the official post of the Google Nest Community team that further discuss this.

Best,

Princess

[Godrik]

As mentioned, if one does not have a second phone nor is able to download the utility app from the playstore, the only option is to replace the speaker. This has been confirmed by Google support. That said I am sure that people who missed this part might be able to benefit from reading the troubleshooting thread you mentioned. Further, the troubleshooting thread you posted and that I had read prior to contacting Google does not even mention the utility app nor using another phone. Since the speaker is not an Android TV nor a Chromecast the suggestion in the thread is moot. Cheers!

[Princesss]

Hi Godrik,

I truly understand how you feel about this. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Godrik]

All good princess. I already went through troubleshooting with Google support and there is no need to fill out any further forms. Google support has already confirmed that the issue cannot be fixed and offered for me to fill out a form and get a replacement. Since my mini is not eligible for replacement I have already purchased a new speaker.

[Princesss]

Hi Godrik,

Thanks for the update. 

I'll consider this post as complete and will lock the thread in 24 hours. Feel free to start a new one if you need any assistance with your Google Nest devices.

Best,

Princess

[John_Gilliam22]

Same issue here with my pixel 6 pro. Very dissatisfied with Google on this one. Kinda frail that we have to buy a new one