Nest Mini won't play correct radio station

[DrCoffee]

When I say, "Hey Google, play KTIS FM," it instead plays the AM station. If I say, "... KTIS HD1," it responds "it isn't available or can't be played now." When I say "... play 98.5" or "... play 98.5 FM," it still plays the AM frequency (900) instead. The speaker does correctly play other selections such as "KFXN HD3."

Any ideas on how to get it to play the correct station?

[frances]

Hello DrCoffee,

Thanks for reaching out. I am sorry to hear that your device is playing the incorrect radio station. I definitely understand your concern and would be more than happy to help find a solution. First, I have some quick questions regarding this situation. 

• Is this issue still occurring?
• Was your device playing KTIS FM correctly before?
• How long has this issue been happening?
• What troubleshooting steps have you tried so far?

I look forward to your response, thanks for your patience!

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking in, were you able to see my reply back to you?  Please keep me updated, let's get this issue resolved!

[frances]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions, feel free to start a new thread and we'll be happy to help.