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Nest audio isn’t turning on

Normantrw
Community Member

I connect it to the light and it doesn’t give signs to start turning on (not even the lights)

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi @Normantrw,

 

Thanks for posting here in the community. I'm sorry to hear your Nest Audio isn’t turning on. I'm happy to help!

 

To better understand the situation, I'd like to ask a few questions:

 

  • Are other devices able to receive power from the same outlet?
  • Is the official power adapter that came with the Nest Audio used on the device?
  • Have you tried to use another wall outlet?
  • When did the inconvenience begin?
  • Was there any type of electrical outage around the time the situation began?

 

In the meantime, let's check this tip:

 

Discharge the Nest Audio:

  • Unplug the power adapter from the outlet and the Nest Audio.
  • Leave it unplugged for 20 seconds.
  • Plug the power adapter into the device.
  • Plug the other end of the power adapter into a wall outlet that works.
  • Check if any LED lights would appear on the Nest Audio.

 

Keep me posted.

 

Best regards,

 

Melany