Hi @Normantrw,
Thanks for posting here in the community. I'm sorry to hear your Nest Audio isn’t turning on. I'm happy to help!
To better understand the situation, I'd like to ask a few questions:
- Are other devices able to receive power from the same outlet?
- Is the official power adapter that came with the Nest Audio used on the device?
- Have you tried to use another wall outlet?
- When did the inconvenience begin?
- Was there any type of electrical outage around the time the situation began?
In the meantime, let's check this tip:
Discharge the Nest Audio:
- Unplug the power adapter from the outlet and the Nest Audio.
- Leave it unplugged for 20 seconds.
- Plug the power adapter into the device.
- Plug the other end of the power adapter into a wall outlet that works.
- Check if any LED lights would appear on the Nest Audio.
Keep me posted.
Best regards,
Melany
