Nest audio lost wifi won't re-join

[philboh]

My Nest Audio has lost connection with my wifi - I tried restarting both the Nest device and my wifi - no joy - shows as 'unavailable' on Google Home app - I have done a factory reset and tried to add it back in - it fails every time at the point I try to connect to to wifi -I have tried using both IOs and Android apps.

My phone detects the device - I get a positive sound from the Nest audio to say they have connected

I have other Nest audio devices connected to the same network - I have factory reset one of those and been able to connect that fine

It feels like it could be hardware, but is there a way of better detecting the fault?

[moralesvicente]

Hello philboh, 

Thank you so much for posting in this community. I’m sorry to hear you’re experiencing trouble trying to rejoin the Wi-Fi connection to your Google Nest Audio. No worries; I’m happy to assist you.

I appreciate that you have already taken action by performing the troubleshooting steps described in this post. To continue getting to the root of the issue, could you please help me by answering these questions?

• How far is the Google Nest Audio from the Wi-Fi router?

• Did you receive an error message on the Google Home app? 

• Where's the device placed?

• Have you tried connecting the device to a Wi-Fi hotspot? 

I'll be looking forward to hearing back.

Best regards, 

Daniel

[philboh]

Hi Daniel

The device is in the same room as my router - the only error was it couldn't connect to Wi-Fi - it is a device I have had for 2 years that for some reason had dropped off the network so I was re-installing.  Yes it connected to a Wi-Fi hotspot.  It's a strange one as I have another Nest Audio in the same room (I operate them as a pair) that would re-connect.  After multiple attempts I have now got it to re-connect, I notice my BT Whole Home mesh Wi-Fi system has had a firmware update and wonder if this has had an impact, but as of now I am up and running.  I did try and restrict my Wi-Fi to 2.4Ghz to see if this would help but to no avail.  Strange one, interesting to know if other people with the same mesh network have seen issues

[moralesvicente]

Hey philboh, 

Thank you for your update. I'm pleased to hear the issue has been resolved. For optimal performance, please ensure your router and all connected devices are running the latest software. This often resolves general issues.

If you experience more trouble, don’t hesitate to reach out via this forum. 

Regards, 

Daniel