Nest audio problem with server connection using dezeer

[marcop]

Good morning, when I ask Nest to play on Dezeer a specific album by a specific artist I can't play it due to a server error. Instead if I ask to listen to music on Deezer instead everything works.

How can i fix it?

[France2]

Hello! did you fix it? I have same problem with mine..

[marcop]

Not yet ☹️

[France2]

I spent the whole afternoon and still i don't get it! It used to work when I bought it a year ago and now it's been a week since I have the same problem. I tried to reinitialize it, I tried to disconnect my deezer account too and still it doesn't work

[marcop]

Same here. I'm also trying to find an answer from #Deezer support. No good news right now 😬

[France2]

And when I put youtube music instead of deezer, I ask Marvin gaye, I have no error message but I get Al green!!  

[France2]

I just checked on Deezer community and it seems that a lot of people have the same trouble. The answer from Deezer is to be patient, they try to solve it... Anyway, it comes from Deezer and I don't know if they gonna fix it..

[marcop]

That's what the Dezeer customer care agent replies yesterday: "[...] We're currently working with Google and Deezer to resolve the issue, and we expect it to be all sorted out by next week. We kindly ask for your patience during this time. [...] "

[jenniffert]

Hi there,

Thanks for reaching out here in the community! I'm sorry to hear you're getting a server error when you ask your Google Home speaker to play a specific album and artist from Deezer. However, when you ask to listen to music on Deezer generally, it works. Help's here!

In the meantime, I deeply appreciate you sharing your feedback. We're always looking for ways to improve our products and services to bring the best experience for our users.

Keep me posted.

Best regards,

Jenniffer