Nest audio speaks portuguese while not set to this language

[stubbef]

I bought a Nest audio (Portuguese packaging).  I have set the default language of the Google Assistant to Dutch and optional English.  Somethimes when I give a command to the device which it doesn't understand, it replies with a message in Portuguese, which I don't understand.  What could be the cause ?

[Dan_A]

Hi stubbef,

That certainly hasn't been easy for you ― let's check it out. A few questions: where did you buy your Nest Audio? Which country are you posting from? It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest speakers. Plug them back in after 3 minutes tops. Restarting your phone might also help. You might also want to set your primary and secondary language to English-English then monitor, and Dutch-Dutch and monitor again.

Check out this guide for more information.

Keep us posted.

Best,

Dan

[stubbef]

Dear Dan,

I got the Nest Audio as a gift (in Portuguese packaging), but I assume it was bought in Belgium which is where I reside.  Beside the Nest Audio, I also have a Google Home speaker, two Google Nest Hubs and two Lenovo smart clocks with Google Assistant.  None of those speakers give me any problem.

[Dan_A]

Hi stubbef,

Apologies for the delayed response and thank you so much for the update about other Nest speakers working as it should. Let's revert your Nest Audio back to its default and original settings by doing a factory reset. Here's how. You can set it up again once done. From there, set the 1st language to English and the 2nd language of your choice and tell us how it goes.

Regards,

Dan

[stubbef]

I did a factory reset and set it up again.  Since then no more Portuguese messages.  Thanks for the help 👍

[Princesss]

Hi there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[stubbef]

You can close the thread.  Problem solved.

[Muddi]

Hey stubbef,

Sweet! Happy to hear that factory resetting the device resolved the issue and thanks for keeping us in the loop. Let me know if you still have questions and concerns otherwise, I'll be locking this thread after 24 hours.
 

Cheers,

Muddi