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Nest camera warranty

Community Member

Nest Cam Outdoor IQ stopped working after 7 months, they replaced it, and then the replacement stopped working  after 7 months. They are now saying it’s out of warranty, there’s no repair option, and that I should just buy a new $350 camera (I guess at google money grows on trees, so not an issue for them). 

anyone else have a simile issue?




Community Specialist
Community Specialist

Hello cincy85, 


We're sorry to hear your replacement camera has broken down! That is surely inconvenient to have two devices conk out quickly. I've created a case for you to escalate this issue to higher support. Please be on the lookout for an email from Google Support soon. 


Thank you for your patience with us. We appreciate it! 




Community Specialist
Community Specialist

Hey folks, 

It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread. 


Have a great day. 

Garrett DS