Nest display blacked out with green lines

[Scrappydo]

I have a google nest hub. I bought it at Walmart about three months ago. I was away for two weeks on a trip and came home. The screen was black with some green horizontal lines. I tried doing a factory reset but the screen came back the same so there is no QR code to scan. Is this fixable or is the display broken already? 

[Alex_S]

Hi Scrappydo,

I’m sorry to hear about what happened with your Google Nest Hub device’s screen. Kindly share a photo showing the green lines on its screen so we can further look into it. Also, how did you do the factory reset?

Regards,
Alex

[Scrappydo]

It says I go not have permison to upload an image 🤷‍♀️ but it looks like this image kind of but mine is black and green https://images.app.goo.gl/Yme6vnZcrzd8fPKg8 

and I did the reset by holding down the back two volume buttons and now it wants me to scan a QR code on a screen that is not working 🤷‍♀️ or enter a number on the device that I do not see 🤷‍♀️

[Alex_S]

Hi there,

Oh, I see. Thanks for confirming. Our team would like to take a look at this. Kindly fill out this form and let me know once you're done.

Best,
Alex

[Scrappydo]

 I found the way to get the photos uploaded and I filled out the form 

[Alex_S]

Hey Scrappydo,

We got your form—thanks for filling it out and for sharing the photo. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Cheers,
Alex

[Scrappydo]

I have heard nothing, should I assume this display will never work again? 

[Alex_S]

Hello Scrappydo,

I checked your form and saw that our support team has sent an initial email. Kindly search for the subject line: Your Google Support Inquiry: 6-3543000035024. It may be in your spam folder.

Thanks,
Alex

[Scrappydo]

I am sorry I do not see any email are they able to send to again? 

[Alex_S]

Hi there,

Sure. Let me just ask the team and get back to you once I have an update.

Thanks,
Alex

[Alex_S]

Hey there,

The team has sent another email. Kindly look for this subject line [Re: Your Google Support Inquiry: 6-3543000035024] once more.

Warmly,
Alex