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Nest giving message 'Sorry something went wrong' when trying to play YouTube music

Eprentice321
Community Member

a week ago

I am unable on any of my three Nest devices to play YouTube music. I have switched on and off to reset, tried being closer to WiFi, made sure YouTube music is my default music service....nothing works

Nest can still still chat with Google play radio etc but kit access to music despite having a Premium Family subscription.

1 REPLY 1

EduardoN
Community Specialist
Community Specialist

Friday

Hi @Eprentice321,

 

Thank you for reaching out to this community and sharing the information about your Premium Family subscription! I understand what's happening when you try to play YouTube Music in your Nest devices, and for the time you took to perform some troubleshooting steps, I'm here to help you.

To help me find the best solution, I'll need to ask you a few questions:

  • What is the exact model of your Nest devices?
  • Where are you located?
  • Are you using the same email for YouTube Music and Google Home?
  • Did you try using another similar app like Spotify?

Please feel free to share any additional details you think might be relevant.

 

Best regards,

Eduardo

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