Nest hub 2: 1st seems bricked, 2nd has kgskerrordomain -83902

[derma]

Hi there, some time ago I bought 2 nest hub 2. they were connected to my network and functioning properly at my old home. I have moved and had not used them for a longer period of time. now I cannot get any of them to work again:

1st device: plugged to power. waited a long time, saw a google screen appear several times, but now the screen stays black. tried hard reset (plug power off..wait..plug power on again): no change. does not react on the two-volume-button-press to reset at all.

2nd device: powered on, updated software. I use latest google home on latest iOS (18.2). Home app detects the device, device is correctly connected to my wifi. but when I try to setup google assistant, I get "kgskerrordomain -83902". No VPN, deactivated iCloud private relay, and google home is active for the local network. the router and the iPhone and their languages are the same I used in my old home where it worked.

please help.

[MplsCustomer]

@derma 

Since you moved and are on a new Wi-Fi network, you'll need to do a factory reset (to clear out the old Wi-Fi settings) and then reinstall your devices.

These are the factory reset instructions:

https://support.google.com/googlenest/answer/7073477

I've seen numerous postings in this forum regarding the "kgskerrordomain -83902" error message. I have no idea why Google Nest does not have a meaningful error message for this, but some posts say that they got around the error by changing their language to English.

[derma]

Thank you, MPLSCustomer, for your reply.

This is not meant for you personally, but for Google Help in general: I'm pissed. This is the second time I'm asking for help in a serious situation, and the response is less than helpful. My issue with the sleep sensor back in the days (see your archive) could _not_ be resolved. And now the reply shows, that my description was not completely read or understood. Should I write as for an AI prompt "if something is unclear, ask me up to 5 clarifying questions before giving an inappropriate reply"?

Yes, I moved, but the wifi network is the same: my router, my wifi name, my wifi settings. 

Also, as I described above: device 1 is completely unresponsive and cannot be resetted by your suggested means; I tried them already, as I said.

device 2 I resolved in the mean time: my phone _was_ set to English when the error occurred. Now I set the phone to "Deutsch (USA)"*). Then Home App complained about incompatible language, _but allowed me to choose one for the nest_! WTF, Google. An apparently compatible language setting is erroneous, but an incompatible one works?

If you are still willing, please help me with device 1.

*) "Deutsch (USA)"??? WTF, Apple!

[MplsCustomer]

@derma 

I'm sorry that my reply was not helpful.  I only mentioned the Wi-Fi issue because it was one possible explanation.

I've seen other posts from customers unable to get a Google Nest device to work after a period of not being used; I don't know what's going on here, except maybe a firmware update occurred while the device was not being used, and the old firmware no longer works with what's on Google Nest's servers now.

And I'm disappointed that, after several years, Google Nest has still not replaced its cryptic "kgskerrordomain -83902" error message with some sort of meaningful message, and has not provided any Help topic on what customers are supposed to do to resolve the issue.

Maybe another customer will respond, or maybe Google Nest Support will step in here.

[maedacortez]

Hi Derma,

Thanks for reaching out. I understand that one of your Nest Hubs does not turn on. I am happy to assist you! about your device that does not turn on.

Nest Hub 1 (Not Turning On)

• Check the power source:
  • Is the outlet or surge protector working correctly? Try plugging in another device to see if it receives power.
• Test the power cable: Have you tried using a different power cable with the Nest Hub?
• Check for any sounds: Does the Nest Hub make any sounds at all even if the screen doesn't turn on?

I will be awaiting for your response.

Regards,

Manuel

[derma]

Hello maedacortez,

thank you for your suggestions.

About Device 1 (not reacting, black screen): it has power. You may have missed my statement "saw a google screen appear several times" in my 1st post; additionally checked now: when I switch on the radar, I see the small light on the front panel.

About device 2 (cryptic error message): I already solved that by setting my phone to a nonsensical language, as described in my lats post.

Any additional thoughts about device 1 are welcome (before I trash it).

[maedacortez]

Hi derma,

Thanks for your reply and for explaining the steps you've tried. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Manuel