Nest hub 2 bedtime routine alarm discrepancy

[Razgriz]

Has anyone experienced any discrepancy with setting up the alarm on the nest hub using routines?

First of all, I have my default alarm tone set as "acoustic jam",

but whenever I set my alarm during my bedtime routine, the alarm always came up with  "gentle pastures" tone instead of my default, which is very annoying.

Also is it possible to have the sunrise alarm turn on as default? I don't really want to go into the alarm setting to turn it on manually every time before I go to bed. 

Can anyone shed some light on how to do this properly? It should be a simple task but I have tried numerous times with no joy. Any help is appreciated.

(I am on cast firmware: 1.56.309385)

[Dan_A]

Hi Razgriz,

That certainly hasn't been easy for you ― let’s check this out.

Was it working fine before? When did this concern start? What troubleshooting steps have you done so far?

If you're still experiencing this concern, please give all the steps listed in these links a shot: These steps have worked for others experiencing similar behavior and should help get you back on track:

• Set and manage alarms and media alarms
• Create and manage Routines in the Google Home app

Keep me posted.

Best,
Dan

[Dan_A]

Hi Razgriz,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

[Dan_A]

Hi Razgriz,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Regards,

Dan

[Razgriz]

Hey Dan, thanks for the reply. 

But for your follow up, I have this issue since day 1. I assume the default alarm tone setting is not linked with any alarm set by the routines? cuz whatever I do the routine alarm always have "gentle pastures" as default, and the tone I picked in settings only applies when I manually set it by touch or voice command. 

Regarding the sunrise alarm, I figured out I can add another custom command "switch on the sunrise alarm for my alarm" to have sunrise effect turn on after I set the alarn during my routine, quite troublesome cuz it takes another step.

If there are any command which makes my bedtime routine to set an alarm with both sunrise effect + morning routine from the get-go I would love to know.

[Dan_A]

Hey Razgriz,

Alarm tones can be changed on Nest displays once you start an alarm. You can't change general alarm tones on speakers. Have you already done a reset on your Google Home/Nest device? If not, then click this link to revert it back to its default/original settings.

I do know that the concerned teams are aware this is happening. Another thing that is helpful is for you to send feedback about this via your Home device. Just tell your Home to share feedback and then record your message. I really encourage anybody that is experiencing this issue to do that. 

It would also be helpful if you open this thread where other community members are communicating about this kind of subject. Check it out. 

Best,

Dan

[Dan_A]

Hello again,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess