Nest hub 2 gen black screen

[JMazing]

Got my display 2 years ago.

Suddenly noticed today the screen just went black. If i flip the mute switch then the LED turns on but nothing else responds. Ive tried holding the volume buttons to force a reset, but theres again no response to that input what so ever.

How can this be solved?

[Alex_S]

Hi JMazing,

I’m sorry to hear about the trouble you’re experiencing with your Google Nest Hub 2nd gen device. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Regards,
Alex

[Muddi]

Hello again, 

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Cheers,

Muddi

[JMazing]

Hi! I am out of the country at the moment on vacation but will fill the form as soon as I get back.

Jonathan 

[Alex_S]

Hi there,

Gotcha! We’re looking forward to hearing from you soon.

Best,
Alex

[Alex_S]

Hey there,

We got your form—thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there so the team can further assist you. If you have other questions or concerns aside from this, let me know.

Warmly,
Alex