04-10-2023 10:21 AM
Hi community,
I recently purchased a nest hub 2nd gen to use it as a screen for my Maxi-Cosi See baby cam. There are basically 3 issues I've seen: 1) the camera feed closes and goes back to the photo frames, 2) the image freezes and lags several seconds [e.g. Camera is showing 14:14:20 and freezes over completely or after some seconds jumps to 14:14:40] - This being the most common issue or 3) video disconnect and shows "this feed is unavailable". What bothers me the most is that streaming on any other device (Pixel 6, iPhone, and iPad) works perfectly fine. This includes both maxi-cosi app and google home.
This can only lead me that the problem is on the cast for the nest hub. Am I missing something here? Is there something that I am supposed to do or did wrong?
My nest hub firmware is:
System firmware: 324896
Cast firmware: 1.56.324896
Thanks
04-15-2023 11:32 AM
Hi rafaelcbfc,
Thanks for visiting the Community.
We're sorry to hear about this experience on your newly purchased Google Nest Hub. I also appreciate all the details you've shared. Could you tell us the distance between your Google Nest Hub from your router? Also, rebooting your network might help fix this as it would eliminate network congestion and refresh your network settings.
Let us know if these steps work.
Best,
Princess
04-19-2023 11:48 AM
Hello rafaelcbfc,
Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
Best,
Princess
04-18-2023 11:21 AM
Hi there,
We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
Best,
Princess