Nest hub 2nd in the morning (after a night of no use) does not wake up after touching the screen

[GenoGoaFreak]

Nest hub 2nd in the morning (after a night of no use) does not wake up after touching the screen (when I say "ok, google" it works). The second screen works normally in the morning (after a night of no use).

[EduardoN]

Hi @GenoGoaFreak,

Thanks for reaching out to the Google Community Forum! I understand what you are experiencing when, after a night of no use, it doesn't turn on when you use the touchpad, only when you use the voice command 'Ok, Google,' in your Nest Hub (2nd gen), and I appreciate you taking the time to share this information.

Based on this information, I'd like to ask you more about this concern. I'm here to assist you further!

• When did the issue first occur?
• After you say 'Ok, Google', does your Nest Hub (2nd gen) function normally?
• Did you perform any troubleshooting?
• Did you have Wi-Fi issues recently?
• When you use the screen, is there any time during the day it doesn't work correctly?

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[GenoGoaFreak]

Hello, after saying ok google works normally. During the day there are no problems, there were no problems with wi-fi.

[EduardoN]

Hi @GenoGoaFreak,

Thank you very much for providing me with this information so I can proceed with the following. I would like to inform you that in this case, the way your Nest Hub (2nd gen) has been behaving is appropriate, because this device is designed so that when it is in a room without much light or when it spends the night without use, it tends to have no reaction. For that reason, if you want to keep the screen always on, Get started with Google Photos.
Keep me posted.

Best regards,

Eduardo

[GenoGoaFreak]

Thanks for the response. I'm just wondering why my second NestHub 2gen works normally after a night and starts up after touching the screen (same settings for both hubs).

[EduardoN]

Hi @GenoGoaFreak,

Thank you very much for this information. Since you have 2 Nest Hub (2nd gen) devices with the same settings as you mentioned, in this case, it would be necessary to perform a factory reset to be able to set up the device again and verify what is happening.

Keep me posted so I can provide you with further assistance.

Regards,

Eduardo

[GenoGoaFreak]

Hi @EduardoN, 

unfortunately resetting the device did not fix it. In the morning I cannot wake up the screen by touching it. The other Nest hub wakes up normally in the morning when I touch it

[EduardoN]

Hi @GenoGoaFreak,

Thank you very much for sharing the results of the factory reset you performed! Now, regarding the issues you've encountered with your Nest Hub (2nd gen), we would like to recommend that you share your feedback with us. This will help us improve our service and address any potential problems.

Keep me posted.

Best regards,

Eduardo