Nest hub display

[Dink]

My Nest hub re-starts every two minutes and thirty seconds! Checked power and power adapter and it is constant. Spoke with Google more times than I can count to see if the would replace this unit! Beyond frustrating! Tried factory reset re-boot deleting and re-installing the app! Google has been sooooo disappointing with the difficulty of not only getting in touch with them but their lack of support for this product. Btw, they finally said that they would replace it but I have yet to receive a a return authorization! It has been months. I feel like I just have Google $100 for nothing in return!!

[Princesss]

Hi Dink,

Thanks for bringing this up. 

Sorry to hear about your experience with your Google Nest Hub. Since you've mentioned that you already received the approval that they will replace the device, do you have with your the case ID of that conversation so we can check on its status?

Best,

Princess

[Dink]

This is my case number! 2-9261000032705 They were to replace it months ago but I have yet to receive a RMA

[Azarco]

Hey Dink,

Thanks for providing your case ID. Based on the last email sent to you by one of our support agents, they are asking to verify your account. Kindly reply to the email so that they can resent the authentication prompt.

Kind regards,

Alex

[Azarco]

Hey Dink,

To make sure, are you able to reply to our support email? If not, let us know so that we can follow-up with our team.

Thanks,

Alex

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess