07-18-2022 01:10 AM
Hi there! Hoping for some advice from the brains trust. I recently bought the nest hub gen 2, to use primarily as an alarm clock in the bedroom (trying to limit how often/ early im on my phone). I was drawn to use the hub for the sunset alarm, which is a lovely gentle way to wake up. However, at the moment 15 mins prior to my alarm sounding/ the sunset starting, i am getting a bright blue screen reminding me the alarm is due in 15, with the option to dismiss or continue to the sunset alarm. This defeats the purpose as im woken by the blue light! Hoping for some help getting rid of this. Have tried the usual settings. Thanks!
07-21-2022 03:43 PM
Hi Helenfen,
Thanks for reaching out.
I appreciate your honest feedaback. Could you please send us a photo of the exact display you're getting (blue screen) so we can check further what's happening? Also, let's recreate this routine and compare if you will also get the same display.
Let me know how it goes.
Best,
Princess
07-25-2022 11:57 AM
Hey Helenfen,
I wanted to check in and see if you managed to see Princess post. Please let me know if you have any questions from here. I would be happy to assist, and ensure you are good to go.
Best regards,
Jake
07-26-2022 11:19 AM
Hey Helenfen,
I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake