Nest hub max icon

[justinfreitag]

Strange icon being displayed on my hub max. It's been reported before without a picture. Note the progress indicator was spinning (bottom of screen)

 

[Muddi]

Hey justinfreitag,

Thanks for sharing details about the issue here. I know how challenging it is not having a working device when needed. Let's dig deeper into this.

A few questions:

• When did the issue start?
• Is the screen stock on that display?
• Is it still responding to commands?
• Have you tried resetting your Nest Hub Max?

Please check the firmware version of your device:

1. Open the Google Home app .
2. Touch and hold your device's tile.
3. Tap Settings Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey dlf42day,

Just an added question: does it happen during idle mode, playing/casting music, or streaming a camera? How often?

Keep us posted.

Cheers,

Muddi

[Muddi]

Hi dlf42day,

How's it going with your Nest Hub Max? Let us know if you still need help and the Community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hi dlf42day,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

Muddi

[dlf42day]

I just had that happen on my Max Hub. It went away as soon as I asked a question, but I would like to know what it is for too.