10-26-2023 11:37 AM
I have had this Google nest hub mini for almost a year now. I've recently moved and started a new household and it worked perfectly fine. But after a quick power failure it is not displaying my selected Google photos album or my fiance's. I have reset it 2x since the issue started and re selected the album I wanted yet still all I get is varying shades of grey. I've even selected the default setting for images chosen by Google to no end. Should I try to see if I can roll back the software and then update to the current software again or do I need to RMA the device due to damage from the quick power failure?
11-02-2023 08:14 AM
Hello Qcdsticks,
Thanks for bringing that up.
Given that you've already tried a series of steps including resetting, could you please provide your device's cast firmware version?
To check which firmware version you're on, follow these steps:
We'd like to check further what's causing this to happen. Keep us posted by responding to this thread.
Best,
Princess