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Nest hub popping sound

Max23
Community Member

Hi, every day at around 7am my nest hub speaker makes a loud pop sound. Even if with volume set to low the noise is loud. 
I can’t find anything that’s causing it or a reason to exist. 
looks to me it’s a software bug. Can you please advise if it’s known and what can be done to solve my issue? 
thanks 

10 REPLIES 10

KnS
Community Member

We're having the same issue. 8am 11pm

ChrisLocke
Community Member

Check "Night Mode" settings for the device under "Notifications & digital wellbeing".

Cheers, /Chris

KnS
Community Member

That's exactly what it was. Thanks so much!

Max23
Community Member

From the Home App I followed the path to Night mode but I do not see any option to avoid the popping noise. Can you tell me exactly what is the option? Thanks

KnS
Community Member

Just click the switch to turn it off completely.

Max23
Community Member

I see. You are saying it’s part of night mode. 

I do want to have night mode on. 
I don’t understand why there is a need for a popping sound? Google should remove it or offer an option to disable it! 

Jake
Community Specialist
Community Specialist

Hey all,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Max23
Community Member

From another member reply I see that if you enable night mode when it turns off the device will make a sound. Unfortunately there is no option to disable the sound. 

It doesn’t seem to offer a benefit to the user to be distracted or woken up by the sound. If you could, request google to remove it or ask the user to enable it. 

thanks 

Jake
Community Specialist
Community Specialist

Hey Max23,

 

I do appreciate the feedback and truly am sorry for the popping noise you are hearing. When you have night mode on, and it comes to the end of the active period, the hub's speaker will make the popping/clicking sound. I will be sure to provide this feedback to our Team, as we are always looking to improve our products. Please let me know if you have any other questions from here as well.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Max23,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake