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Nest hub randomly lighting up in middle of the night

KnS
Community Member

                               Our hub will randomly light up bright white in the middle of the night around 3am.   I usually have insomnia so many times I am awake when it happens. There's no movement or anyone else awake,    other times it wakes me up when I'm blessed enough to fall asleep... I've  checked all the settings and nothing is on to make it do this. any suggestions? ?      

19 REPLIES 19

Akajester
Community Member

We're having the same issue

Princesss
Community Specialist
Community Specialist

Hi Everyone, 

 

Thanks for reaching out.

 

When did the issue start to happen? Have you already tried to perform a complete reset on your Google Nest Hub? If not, let's try that out to see if that would make any changes on its behavior.

 

Lastly, please provide the cast firmware version of your Google Nest display so we can further check.

 

To check the firmware version:

  1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
  2. Open the Google Home app .
  3. Tap the device card of the preferred speaker or display.
  4. At the top-right, tap Settings Settings and then Device information.
  5. Under Technical information, find Cast firmware:X.XXX.XXXXX.

Keep me posted.

 

Best,

Princess

KnS
Community Member

I'd say it started 2 to 3 months ago and we have reset it several times.

It's not an every night issue.

Recently I've turned the brightness all the way down so it hasn't waken me this week.

Cast firmware 1.56.291758

Princesss
Community Specialist
Community Specialist

Hi everyone, 

 

Thanks for responding. I appreciate all the details you've shared.

 

@Akajester - Please continue to monitor your Google Nest display's behavior and let us know if you encounter the same thing so we can further check.

 

@KnS - Let's also check its ambient and display settings making sure that the brightness set are correct. Lastly, let's continue to monitor its behavior and let us know right away if the issue remains the same.

 

Best,

Princess

 

The problem came back and happened again two nights ago. 

Azarco
Community Specialist
Community Specialist

Hey Akajester,

 

Thanks for the update and sorry for the delayed response. We'd like to take a deeper look into this — could you fill out this form and let me know once you're done?

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Akajester,

 

Checking back in — have you had the chance to fill out the form? 

 

Best,

Alex

Akajester
Community Member

Thanks for the response. I'm on System firmware 4.20210608.1.1146075. Cast firmware 1.56.291758. I did a factory reset, added it back to home and so far we haven't noticed the issue again. It could be fixed or it could be a little early to tell. Thanks.

KnS
Community Member

I haven't noticed thishappening lately, though I did turn the screen where I can't see it well from my pillow.

Azarco
Community Specialist
Community Specialist

Hey KnS,

 

Thanks for letting us know.

 

Feel free to reply to this thread if it happens again so that we can dig deeper on what's happening with your Nest Hub.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey folks,

 

Chiming in to check if you still need help with this? Feel free to respond to this thread if you have additional questions or concerns and I'd be glad to answer it for you.

 

Thanks,

Alex

Muddi
Community Specialist
Community Specialist

Hey folks,

 

We haven’t heard back, so I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.

 

Cheers,

Muddi

Akajester
Community Member

Ours is still doing this. We notice it a few times a week.

Muddi
Community Specialist
Community Specialist

Hey Akajester,

 

Thanks for coming back to us. Have you had a chance to filling out the form? If not, here's the link, and let us know once done.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey Akajester,

 

I would like to check if you are able to fill out the form?

 

Cheers,

Muddi

RowC
Community Member

Yes the same thing happens with mine, what is causing this and why in the hour of 3am for everyone?

Muddi
Community Specialist
Community Specialist

Hey RowC,

 

Thanks for the update. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. If you encounter an issue, please try using a different browser or device.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey RowC,

 

I just wanted to check if you are able to fill out the form?

 

Cheers,

Muddi

Princesss
Community Specialist
Community Specialist

Hey RowC,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

 

Best,

Princess