Nest hub suddenly lost sound

[Krazylady]

Hi please help if you can.

My nest hub display stopped playing sound mid-song earlier today and now has zero sound at all. Reboot has not helped factory reset has not helped ... can you help please?

[MplsCustomer · Accepted solution]

@Krazylady 

If you've already done a factory reset without resolving the problem, you could try contacting Support starting with this link:

https://support.google.com/googlenest/gethelp

[Krazylady]

You are amazing ... support was awesome ... under warranty and being replaced

[Dan_A]

Hi folks,

@MplsCustomer, thank you so much for helping out.

@Krazylady , I'm glad that you're able to work this out. As we got our resolution here, I'm going to mark this one as resolved and will be closing this thread after 24 hours. Please feel free to open up a new thread if you have other questions or concerns.

Regards,

Dan

[Krazylady]

Thankyou so much