Nest hub wif

[Debbie77]

I received an mini nest hub for my birthday and have tried restarting everything, connecting with a hotspot. I’ve spent a day trying to connect. I so want this to work, not sure if I can ever get it to accept my password.  Please help. 

[Jake]

Hey Debbie77,

I am sorry to hear about the trouble you are having. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey Debbie77,

I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.

If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.

Best regards,
Jake

[Debbie77]

Yes. I’ll fill out the form.  Our router is fairly old. I checked on the options of the router -  2.4 g was the only g band option.  So I didn’t change that. I'll fill out the form. I am out of for a few days. 
Thank  you!

[Jake]

Hey Debbie77,

Thank you for the information. Please let me know once the form has been filled out, as I want to ensure you are getting help from our Team. Feel free to let me know if you have any questions from here as well. I would be happy to review.

Best regards,

Jake

[Jake]

Hey Debbie77,

I wanted to follow up with you. Please let me know once the form has been filled out, as I want to ensure you are getting help from our team.

Best regards,

Jake

[Jhonleanmel]

Hey everyone,
 

@Jake, thanks for the help.
@Debbie77, checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[Jhonleanmel]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel

[Debbie77]

I tried the options listed in the article. I still cannot connect 

thank you.