Nest keeps hitting buttons

[Jcarp13]

My google nest hub Gen 2 keeps trying to manually turn on lights in the room it is in. This is the 4th one we have and the only one trying to do it. How do I stop it. 

When it is on photo album it will go to the home screen and click on the first tile for a smart device. If it is on the home screen it will just click on the first tile. And when it is on another screen it will click on a random button on the screen. I have tried a power cycle and I have tried factory reset and still does this.

I have disabled all routines and no changes. It is like a ghost is swiping the screen.

[Dan_A]

Hi Jcarp13,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the issue persists, you can revert it back to its default settings by doing a factory reset. See this guide on how to, depending on the device you have.

Let me know how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Dan_A]

Hey there Jcarp13,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan