Nest mini keeps unlinking from Google home account every day

[Constantinos]

Hey guys, it's nice being here.

I have an issue with my nest mini. It keeps unlinking from my Google home account every day. I have stopped using it, because it became frustrating.

I have tried every advice I've found online, like full reboot, return to factory settings etc, but nothing seems to work.

This forum is my last attempt to fix the problem, before discarding the device.

Thank you for your time.

Kind regards,

Constantinos 

[gody27]

Same issue for me, one of my 3 refuse to be linked on google home despite several hard reboots.

Worked well before...

Dispite the "not linked status" on Google home, the system is able to play a radio !

[Dan_A]

Hi folks,

@Constantinos, gody27, this is not the experience we want you to have, let me help you. A few questions: 

1. When did your issue begin?
2. Were there any recent changes made?
3. What is the error when it’s unlinked?
4. Do you have to reboot or redo the setup every time it unlink itself?
5. How often does it happen in a day?
6. When you did the factory reset, was it the same steps as what you see in this link?

To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Best,

Dan

[gody27]

When did your issue begin?

After a trouble with Itune (impossible to lauchn a radio)

Were there any recent changes made?

Yes , a factory reset thinking that will fix the issue

 What is the error when it’s unlinked?

Appears « not linked » on Google home dispite a normal work

Do you have to reboot or redo the setup every time it unlink itself?

Yes and no, in fact the system seems to be deleted within 24h, so need to be re-added

 How often does it happen in a day?

Only one time in 24h

 When you did the factory reset, was it the same steps as what you see in this link?

Yes without any problem but at the end I think the procedure does not go up to the end

  To eliminate network issues, please try setting up your device using a mobile hotspot.

My trials are on a 4G router or on a classic Internet box

Please note that I have moved an another nest mini at the same location and works very well.

A clue: on my "bad" unit, in the information tab, I don't have any text about the switch to allow or not the automatic upgrade .

[Constantinos]

Ι've got exactly the same problems and have been through the exact same steps as the user above, except the iTune problem.

Nothing seems to work 

[Muddi]

Hey folks,

 Chiming in to ensure everything is covered here. To further isolate the issue, please try linking to a different account and see if your device will have the same behavior. Also, please check "Feed tab" on the Google Home app to see if your device shows any records that it unlinks from your account. If you are using a public preview of the Google Home app, go to "Activity" to review the events of your device.

Keep us posted.

Cheers,

Muddi

[gody27]

A new trial has been done in a new house without any Google device.

Si a new Internet access with a new Google account. 

Bad new : same result, so now I am sure the problem come from the device... I am very sad... 

[Constantinos]

Yeap, no luck here either. New Google account, same results. The device got unliked and was deleted automatically.

[Dan_A]

Hi folks,

I understand. Could you send here the firmware version of your Nest speakers? Here’s how:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under "Technical information," check for Cast firmware: "X.XXX.XXXXX." If the device is on Fuchsia, check for System firmware version: "X.XXXXXXXX.X.XXXXXXX"

Thanks,

Dan

[Constantinos]

Έκδοση υλικολογισμ. συστήμ.: 348702
Υλικολογισμικό Cast: 1.56.348702
Γλώσσα: English (United States)
Διεύθυνση MAC: D4:F5:47:99:17:C3
Κωδικός χώρας: CY

[Princesss]

Hi Constantinos,

Thanks for the info you've shared.

Do you happen to remember when and where did you purchase your Nest Mini so we can check your warranty options?

Best,

Princess

[Constantinos]

13/02/2022 08:43 Μ.Μ.

[Princesss]

Hi Constantinos,

Thanks for the info you've shared. Could you tell us what country are you located at?

Best,

Princess

[Constantinos]

Greece, Europe 

[Princesss]

Hello folks,

Sorry for the late response.

@Constantinos and @gody27 , thanks for the info. Is there a way that we can set up your Google Nest Mini using English US as your language as well its location?

Best,

Princess

[Constantinos]

• Did both. Unfortunately nothing changed.
• The icon of nest mini still says "not connected"

[Princesss]

Hi Constantinos,

Thanks for responding. Could you try linking a different account to see if there would be any difference?

Best,

Princess

[Constantinos]

Thank you for trying to help.

I've already done that, after the recommendations of the community specialist Muddi. 🙂

[gody27]

Hi same answer😊

[Princesss]

Hello folks,

@Constantinos and @gody27, we appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Constantinos]

Done 🙂

[Princesss]

Hi Constantinos,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Constantinos]

Thank you for your time and effort.

[Princesss]

Hi there,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess

[gody27]

You may lock the thread but for me no solution if found despite a form completed several weeks ago. 

Many we have to wait... 

[gody27]

the same version for me