09-11-2021 12:37 AM
I recently changed my internet to a 5G Wi-Fi Pro modem (Telstra 5G Wi_Fi pro). It is wireless and works with a Simcard (basically it is like a phone with hotspot). All the devices at home could connect to the Wi-Fi but the google nest Audio and google nest mini. I followed all the steps in different forums to connect them through the google home app (add new device and followed all the steps), but after selecting the Wi-Fi and entering the password, it appears a message that it could not connect. I tried several times and I am sure I am doing all the steps right. I cannot change it because in my area it is the only internet option (no nbn or broadband). The devices (bought only 2 months ago) used to work in my previous place with broadband connection, so the only option is the new modem. I changed the modem options to see if it works only with 4G, but it did not work. Any other idea? I guess google nest is not compatible with this new 5G modems? Shall I return the devices?
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09-13-2021 04:20 PM
Update: I reset the configuration of the modem and the google nest audio (factory reset https://youtu.be/xh14uPupqPo) and then I followed the steps to connect then and now ot works.
It seems that if you change your WI-FI, house or modem, some of the previous configuration could mess up with the pairing process.
09-14-2021 09:18 AM
Hi JuanQuijano,
Thanks for reaching out. I am glad to hear that your Google Nest Audio is working again. A Factory Data Reset is always a great troubleshooting step.
I just wanted to confirm, has your issue been resolved? Thanks!
09-13-2021 04:20 PM
Update: I reset the configuration of the modem and the google nest audio (factory reset https://youtu.be/xh14uPupqPo) and then I followed the steps to connect then and now ot works.
It seems that if you change your WI-FI, house or modem, some of the previous configuration could mess up with the pairing process.
09-14-2021 09:18 AM
Hi JuanQuijano,
Thanks for reaching out. I am glad to hear that your Google Nest Audio is working again. A Factory Data Reset is always a great troubleshooting step.
I just wanted to confirm, has your issue been resolved? Thanks!
09-16-2021 09:42 AM
Hi All,
We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.