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Nest says a device is offline

Virginiasky
Community Member

I've got a Google nest mini with several smart light bulbs and a smart outlet connected to it. All light bulbs and outlet appear to be connected when I look at the Home app and they all work when I tell my Nest to turn them on or off. The issue is when I use a routine such as "hey Google, goodnight" where the Nest is supposed to turn all of my devices off, it does just that, but tells me that "one or more devices aren't available, you might want to try setting them up again." This does not make any sense to me because all of my devices are connected! I don't know what to do!

1 Recommended Answer

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here. Sorry to hear that you're having issues when using the routine on your Google Nest Mini. A few questions: when did the issue start? Are all devices turned on from the main switch or outlet? Also, list down all your smart devices that you have with their manufacturers name.

 

Please try creating a new routine with the same actions you have with the "Goodnight" routine. Let's see if you will get the same message when activating it.

 

Let me know how it goes.

 

Cheers,

Muddi

View Recommended Answer in original post

7 REPLIES 7

Realestate99
Community Member

I’m having a similar experience with mine.  

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Thanks for sharing details about the issue here. Sorry to hear that you're having issues when using the routine on your Google Nest Mini. A few questions: when did the issue start? Are all devices turned on from the main switch or outlet? Also, list down all your smart devices that you have with their manufacturers name.

 

Please try creating a new routine with the same actions you have with the "Goodnight" routine. Let's see if you will get the same message when activating it.

 

Let me know how it goes.

 

Cheers,

Muddi

The issue started maybe less than 2 weeks ago. My smart outlet had disconnected, so I connected it again. After that, when I'd use this routine, the Nest would still tell me something was offline. 

All of my devices are turned on and all can be activated using individual voice commands such as "turn on the kitchen light."

I have 3 light bulbs and a smart socket from Feit Electric. I have one light bulb from LE Lampux.

Hope this helps! Thanks for your response!

Also I did create a new routine with the same actions and it did not have this issue! With this information, I will try to reset the routines that I have set up already.

Resetting the actions for the routine worked! I can't believe I didn't think to do that! Thank you!!

Muddi
Community Specialist
Community Specialist

Hi Virginiasky,

 

Perfect! I'm happy to hear that those steps worked for you! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 
 

Cheers,

Muddi

Juni
Community Specialist
Community Specialist

Hi there,

 

Since we were able to resolve this issue I will mark this thread as resolved after 24 hours. If you need help create a new thread and Community will help you. 
 

Thanks,

Juni