Nest speaker keeps losing wifi even after 4 resets.

[Cimidyue]

My Nest speaker keeps losing its wifi connection. Each time, I reset the speaker and it reconnects, then a day or so later, it loses the wifi connection again. I have switched location with another speaker and it still does it, so it's not the wifi but the device itself. The firmware is up to date. Any ideas anyone?

[Android_Erick]

"Hang on while I get connected to Wifi"?

Welcome to the club, I'm going to start making shirts. I'm trying to figure it out too

[DavidDalrymple]

Same here. And I wear a size small shirt lol

[Dan_A]

Hi folks,

@Cimidyue, @Android_Erick, @DavidDalrymple, I’m sorry to hear that your Google Nest speakers keep losing their WiFi connection. A few questions: What Nest speakers do you have? When did this start? How far are your speakers from your WiFi?

If you haven’t yet, could you do a sequential reboot on your devices starting with your WiFi router/modem then your speakers. Restarting your phone might also help and tell me how it goes.

Regards,

Dan

[Cimidyue]

Hi Dan
In my case it's only one Nest mini and it's a different issue compared to the one that others are experiencing. If it was just a matter of many devices failing to connect I would know what to do.
I swapped the speaker (A say) with another (B) in a different location and the problem re-occurred with A, while B worked fine in both places, so it's not the wifi. Every time it happens I do reboots. The firmware on the Nest mini is up to date. 
My conclusion is quite simply that the speaker is faulty, but whether it's a hardware or software problem I don't know what can be done. The speaker was working fine for months (maybe years, can't remember) and then suddenly started playing up.
Any ideas welcome!
Thanks
Mark
@Cimidyue

[Muddi]

Hey Cimidyue,

Chiming in to ensure everything is covered here. To confirm, have you tried connecting your device to a different network like mobile hotspot? This will help us further isolate the issue.

Cheers,

Muddi

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Cimidyue]

No I have not had any viable solution suggested. I need to find some way to get the software or hardware fixed that's causing it to drop off, when other speakers don't.

[Muddi]

Hi Cimidyue,

We understand. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi

[Princesss]

Hi Cimidyue,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Princesss]

Hi there,

We'd like to check if you're done filling out the form we sent. Let us know once you're done so we can check it.

Best,

Princess

[Princesss]

Hello there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Best,

Princess

[Cimidyue]

Makes sense.
I gave up looking for a simple fix and came to the conclusion that it was just a faulty speaker.
Fortunately I found the receipt - it was one week short of the guarantee expiring (purchased 23+ months ago) and got a replacement!
Fingers crossed it was a one off.
Thanks

[Muddi]

Hey Cimidyue,

I'm glad to know that you got a replacement for your device. How was it? Let us know if you still have the same issue, and we're happy to lend a hand.

Cheers,

Muddi

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Juni

[Dan_A]

Hello everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Best,

Dan