Nest speaker werkt niet meer

[Francesco2]

Mijn Google nest speaker werkt niet meer 

[jenniffert]

Hi @Francesco2,

Thanks for reaching out here in the community! I understand your Google Nest speaker has stopped working as it should. I'd be happy to help with this!

To provide the most accurate information and the right steps, please share a few more details about what's happening with your Google Nest speaker. This will help me understand the issue better. I'd also appreciate it if you could confirm the following:

• What is the specific model of your Google Nest speaker? Here’s a helpful article about how to identify the model of your device.
• When did the issue begin?
• Are there any indicator lights on the speaker, or is it completely dark?
• Have you tried any troubleshooting steps so far?

I look forward to your response.

Best regards,

Jenniffer

[Francesco2]

Jennifer het gaat om de Google Nest Audio speaker ik heb een set van 3 speakers.

1 heb ik een periode van 4 maanden niet gebruikt en ook van stroom afgehaald en nu wil ik hem

weer aansluiten en gebruiken maar krijg hem met geen mogelijkheid meer aan.

graag je hulp hierin dank alvast

[jenniffert]

Hi @Francesco2,

Thanks for following up! I appreciate the information provided. To help me figure out why your Google Nest Audio won't turn on after being disconnected from power for four months, I’d like to gather the following information:

• Is the speaker plugged directly into a wall outlet or surge protector?
• When the speaker is plugged into the wall, are there any LED lights visible?
• Are other devices able to receive power from the same outlet?
• Are you using the official power adapter that came with the speaker?

In the meantime, please try these steps:

• Try a different wall outlet: Plug the speaker into another wall outlet. This will help us determine if the issue is with the power outlet itself.

• Discharge the speaker:
  
  • Unplug the power adapter from both the outlet and the speaker.
  • Leave it unplugged for 20 seconds.
  • Plug the power adapter back into the speaker.
  • Plug the other end of the power adapter into a wall outlet that you know works.
  • Check if any LED lights appear on the speaker.
• Swap power adapters: If possible, try using the power adapter from one of your other working speakers on the non-working one.

Let me know how it goes.

Best regards,

Jenniffer

[Francesco2]

Jennifer ik heb dat allemaal

al geprobeerd maar geen lampjes op de speaker te zien.

Speaker wil gewoon niet meer aan gaan ?

[jenniffert]

Hi @Francesco2,

Thanks for your reply!

I appreciate your confirmation. To achieve the best resolution for this case, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Keep me posted.

Best regards,

Jenniffer