NestHub doesn't detect ANY wifi

[frustratedhub]

NestHub worked fine for a few months and a few days ago it showed connection error. Since then. I've tried factory resetting to no avail. It doesn't detect ANY wifi networks....I've tried multiple phones, tried moving the Hub closer to the router, restarted modem and router, restarted phones, factory reset Hub 4x, unplugged and plugged after 10s and 60s

Not sure what to do next...Thanks in advance!

[Juni]

Hi there,

Thanks for posting and for being a step ahead of us, — let’s see what’s going on.

A few things: were there any recent changes or updates to your network or set up? Are you using a dual band router? If so, have you tried using both bands? To isolate if this is a network related issue, could you try setting up your Google Nest Hub using a mobile hotspot? See the instructions below:

(You would need 2 mobile devices: 1st is for the Google Home app and 2nd will act as a Wi-Fi network using mobile hotspot)

1. Turn on the mobile hotspot of your 2nd mobile device.
2. Reset your Google Home Hub to its default settings.
3. Make sure your 1st device is connected to the mobile hotspot of your 2nd mobile device.
4. Re-run the setup on your Google Home app and choose your mobile hotspot as the network to set it up.

Keep me posted.

Regards,

Juni

[frustratedhub]

There were no changes or updates to my network or the setup. I tried to use mobile hot-spot and using both bands, but I couldn't even get to that stage because the Nest Hub does not detect any Networks. 

I just tried again following your instructions using the mobile hot spot. Once again, I cannot get past "Connect to Wi-fi." No networks populate and the only message I see under "Choose the Wi-Fi network you'd like to use with your Nest Hub" is "Other Wi-Fi network..."

I've tried changing my setup, moving the Hub, factory reset multiple times, unplugging and plugging again, and restarting my network.

[Juni]

Hi there,

Got it, thanks for trying. Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.
 

Thanks,

Juni

[frustratedhub]

I just now submitted the form. Thanks.

[Muddi]

Hey frustratedhub,

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.
 

Cheers,

Muddi