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Next not connecting

Treeod
Community Member

My Nest is a couple of years old and I noticed the day the internet crash happened my Nest stopped working. I unplugged it several times, reset the modem and router in the house, and did a hard reset twice on the device itself. I can’t seem to get it connected again. Anyone else have this problem?

2 REPLIES 2

Kittym99
Community Member

I bought a new one thinking my kids broke it but same issue. Seems like a firmware glitch but I don’t know enough to know 

Treeod
Community Member

I called google and they said a team of engineers was looking into it. Waiting on the email reply now.