No Mic for video calls

[ElizabethY]

The mic isn’t working for video calls on my Nest Hub Pro Max. It can hear me when i talk to it but once someone picks up they cant hear me. Ive unplugged, rebooted and toggled the back switch and nothing seems to work. There is only one switch in the back and it turns the camera and mic off and on together. Each time it says, mic on and still isn’t working. Seems like a common issue but really lessens the functionality when a main reason for purchase was video chats. 

[Princesss]

Hi ElizabethY,

Thanks for reaching out. 

We're sorry to hear that you're experiencing this with your Google Nest Hub Max. A few things I'd like to ask-- when did you start experiencing this? Have you already tried performing a complete reset to your Google Nest Hub Max? If not, let's go ahead and try that and see if this would make any changes.

Let us know how it goes. 

Best,

Princess

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[ElizabethY]

Hello. Nope I have rebooted multiple times. Now the video isn’t working either. They can see me but I can’t see them. I can hear them but they can’t hear me. I have never had a successful call with this device. It was a Christmas gift. I hooked it up after New Years and it has never worked properly for me. 

[Princesss]

Hey ElizabethY,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hi ElizabethY,

Chiming in-- have you had the chance to fill out the form?

Best,

Princess

[Muddi]

Hi there,

How's it going with your Nest Hub Max? Let us know if you still need help and the Community will be happy to lend a hand.
 

Cheers,

Muddi

[Muddi]

Hey ElizabethY,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi