Not able to connect

[Danae]

Hi,

My Google nest is connected to wifi and successfully linked through my Google home app. However, when I am trying to use it it replies with an error message. Can you please help me sort this out? I have tried plugging it off and in to allow for updates, several times and still getting the error message. I own the device for 3 months now and am still unable to use it...

Also, I don't have a 2nd phone to do the setup using a mobile hotspot.

Is there a phone number I can call for assistance?

Thank you 

Danae

[LovelyM]

Hello Danae,

Thanks for posting here in the Speakers and Displays Community forum. We'd love to help.

A few questions: what's the message that you're getting? Was this Google Nest device working before? Are you using a private WiFi network to set it up?

You can try factory resetting your Google Nest device and setting it up again to get it working. We don't have a phone number, but you can request a callback so one of our support team can reach out to you.

Keep me in the loop.

Kind regards,
Lovely

[LovelyM]

Hello again Danae, 

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you to make sure everything is working.

Best, 
Lovely

[Dan_A]

Hey there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Dan