03-04-2023 05:29 AM
Hi,
My Google nest is connected to wifi and successfully linked through my Google home app. However, when I am trying to use it it replies with an error message. Can you please help me sort this out? I have tried plugging it off and in to allow for updates, several times and still getting the error message. I own the device for 3 months now and am still unable to use it...
Also, I don't have a 2nd phone to do the setup using a mobile hotspot.
Is there a phone number I can call for assistance?
Thank you
Danae
03-08-2023 08:47 AM
Hello Danae,
Thanks for posting here in the Speakers and Displays Community forum. We'd love to help.
A few questions: what's the message that you're getting? Was this Google Nest device working before? Are you using a private WiFi network to set it up?
You can try factory resetting your Google Nest device and setting it up again to get it working. We don't have a phone number, but you can request a callback so one of our support team can reach out to you.
Keep me in the loop.
Kind regards,
Lovely
03-11-2023 09:26 AM
Hello again Danae,
I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you to make sure everything is working.
Best,
Lovely
03-12-2023 10:31 AM
Hey there,
We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
Cheers,
Dan