Hi there, the Hub Max for some reason has suddenly stopped playing music on command. Whenever I ask it to play a song it says " I don't know but I found these results on search"
I've had the unit for a month now and was working perfectly up untill yesterday. I have reset the unit and registered it again multiple times but not luck.
My YouTube premium account is connected and all is in order but it just doesn't work.
How do I fix this?
Thanks for posting.
Sorry to hear about what's happening right now with your Google Home/Nest speakers. Is there any way that you can try it on a different speakers? Is it isolated only with Google Nest Hub Max?
Let's go ahead and also try playing news, podcast and radio stations so we can isolate it further.
Let me know how it goes.
Nope, no luck yet. Contacted the chat support. The guy said will escalate this and have someone from the tech look at it and come back with a solution. It's been a few days since they've replied. Whenever I email em, all they say is we are aware of the issue and are working on it. Absolutely abysmal service. Didn't expect this from Google!
Apologies for the late response.
Could you please provide us the cast firmware version of your Google Nest Hub Max?
To check the firmware version:
Lastly, let's perform a complete reset on your Google Nest Hub Max and let's see if the issue still remains after that so we can further check here.
Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.
We hope we that the steps I provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand.
Thanks for visiting the Community.
A few questions: when did it start happening? What's the exact command and what's the response of your Google Nest Hub Max when you play music? Also, do you have a premium subscription with YouTube Music?
Give these steps a whirl:
Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.