cancel
Showing results for 
Search instead for 
Did you mean: 

Not able to play YouTube music on Hubmax via command

Luhars
Community Member

Hi there, the Hub Max for some reason has suddenly stopped playing music on command. Whenever I ask it to play a song it says " I don't know but I found these results on search" 

I've had the unit for a month now and was working perfectly up untill yesterday. I have reset the unit and registered it again multiple times but not luck.

My YouTube premium account is connected and all is in order but it just doesn't work.

How do I fix this?

TIA

13 REPLIES 13

Captain565
Community Member

Same here…pure garbage on all my home devices

Princesss
Community Specialist
Community Specialist

Hi Everyone, 

 

Thanks for posting.

 

Sorry to hear about what's happening right now with your Google Home/Nest speakers. Is there any way that you can try it on a different speakers? Is it isolated only with Google Nest Hub Max?

 

Let's go ahead and also try playing news, podcast and radio stations so we can isolate it further.

 

Let me know how it goes.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Everyone, 

 

Chiming in to check if you still need help with this?

 

Feel free to respond to this thread if you have questions and I'd be happy to answer it for you.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Chiming in to check if you still need help with this?

 

Feel free to respond to this thread if you have questions and I'd be happy to answer it for you.

 

Best,

Princess

Joel_mccoy
Community Member

I am having the same issue all of a sudden now. Any way to fix this? 

Luhars1
Community Member

Nope, no luck yet. Contacted the chat support. The guy said will escalate this and have someone from the tech look at it and come back with a solution. It's been a few days since they've replied. Whenever I email em, all they say is we are aware of the issue and are working on it. Absolutely abysmal service. Didn't expect this from Google!

That is frustrating! Hope we get an answer soon 

Princesss
Community Specialist
Community Specialist

Hi Everyone, 

 

Apologies for the late response.

 

Could you please provide us the cast firmware version of your Google Nest Hub Max? 

 

To check the firmware version:

  1. Make sure the mobile device is connected to the same Wi-Fi or linked to the same account as the Google Nest or Home device.
  2. Open the Google Home app .
  3. Tap the device card of the preferred speaker or display.
  4. At the top-right, tap Settings Settings and then Device information.
  5. Under Technical information, find Cast firmware:X.XXX.XXXXX.

Lastly, let's perform a complete reset on your Google Nest Hub Max and let's see if the issue still remains after that so we can further check here.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Since this thread hasn't had any activity in a while, we're going to close it to keep our community tidy.

 

We hope we that the steps I provided on the previous thread worked on your end. However, if you're still experiencing the same issue, please feel free to start a new thread and provide as many details as possible so that others can lend a hand. 

 

Best,

Princess

billbushPDX
Community Member

Just a heads up that I am having this issue as well. I'm going to check the firmware update, but I think it's something related to updates to assistant

Azarco
Community Specialist
Community Specialist

Hey billbushPDX,

 

Thanks for visiting the Community.

 

A few questions: when did it start happening? What's the exact command and what's the response of your Google Nest Hub Max when you play music? Also, do you have a premium subscription with YouTube Music? 

 

Give these steps a whirl:

 

  • Unistall and reinstall your Google Home and Google Assistant app.
  • Reboot your Nest Hub Max and router to refresh the connection.
  • Try resetting your device to its default settings.

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey billbushPDX,

 

Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.


Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey billbushPDX,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Kind regards,

Alex