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Philips Hue White B22 Bulb

Harry2006
Community Member

I’ve got a google nest mini which comes with a Philips Hue white B22 bulb and the problem is that the light isn’t working properly. It used to work fine and I could dim the light and turn it off by using the google assistant speaker but I can only turn the light off and on by using my light switch. I don’t know how to reconnect back so I can use the speaker to control it and I’ve tried the way it tells us to but it’s not working.

5 REPLIES 5

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Try "Hey google sync my devices", if this does not work you may need a factory reset, and set it up from scratch.  

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Ashepherdson. Shoutout and huge thank you to Ashepherdson for the help here. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS

sammywise
Community Member

Same problem. I have almost 50 hues lights. They are all synced with Google Home, and have been for a very long time. Today, I cannot control the Hues lights with the Google Home App or with Google Assistant voice commands over any google home device. I can see the lights in the app, but there is an error message everytime I attempt to turn them on or off. I have tried to resync my Philip's Hues account and I get the error message, "Could not reach philips hue. Please try again." All of the lights can be controlled through the Philips Hues App without issue. They just cannot be controlled through Google. Other non-Philips Hue devices work as normal through the Google Home App. It seems to be a specific problem between Google and Philips.

Simontan82
Community Member

Same issue cropped up as well.

the first time it went down, it was the day before.

then things went back to normal tomorrow.

then it stopped working again today.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS