Power error after login via app errl

[RobboMTL]

Speaker was saying I needed to login via app would not respond to any commands. Managed to remove device google home app. Then unplugged cable. Now appears to have zero power when replugging in. Have tried different sockets and hard resetting, no lights on speaker at all

[Princesss]

Hi RobboMTL,

Thanks for reaching out.

Sorry to hear about what happened. After you have tried the steps, it looks like your Google Home is has no power at all. Is there a way that you can try other cables that is similar to your Google Home? 

Also, do you still remember when and where did you purchase the speakers so we can check its warranty?

Best,

Princess

[Muddi]

Hey RobboMTL

How was your device? Let us know if you still need help, and the community will be happy to lend a hand.

Cheers,

Muddi

[Muddi]

Hey RobboMTL,

I haven’t heard back, so I will be locking the thread in 24 hours due to inactivity. Thanks for posting!

Cheers,

Muddi

[Dv1]

Hi Muddi, I have a similar issue. Can you please help?

[Muddi]

Hey Dv1,

Sure! To confirm, are you having issues linking your account or your device won't power at all? Please tell us more details and let us know the steps that you've done.

Looking forward to your response.

Cheers,

Muddi

[Muddi]

Hey Dv1,

It's been some time since this thread was updated. Do you still need help with your device? Let us know by updating this thread, and we're glad to help.
 

Cheers,

Muddi

[Dv1]

Yes I do still need help with my nest audio which does not turn on whatsoever. I have tried multiple other power chords, and different outlets to get the device to respond but it still will not respond. How can I execute a warranty Exchange? 

[Muddi]

Hey Dv1,

Sorry to hear that you still have the same issue. Just an added question: when and where did you purchase your Google Nest Audio? Also, what country are you located in?

I'll wait to your response.

Cheers,

Muddi

[Muddi]

Hey Dv1,

Just bumping in to make sure that you saw my responses. Please let us know when and where you purchased your Google Nest Audio? Also, what country are you located in?

Looking forward to your response.

Cheers,

Muddi

[Dv1]

i purchased this at Best Buy in the United States. 

[Muddi]

Hey Dv1,

I appreciate the information. For how long you've been using the device? Also,what country are you located?

Thanks,

Muddi

[Dv1]

I have been using this for less than 1 year. I am in the United States. 

[Muddi]

Hey Dv1,

We got the form you've submitted. We'll be reaching out to you via email and let's continue working on your concern through that channel. Let me know if I can assist with anything else, otherwise I will be locking this thread after 24 hours.
 

Cheers,

Muddi

[Muddi]

Hey Dv1,

Thanks for providing that information. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Cheers,

Muddi